PRIVACY POLICY

Updated Date：1/12/2023

INTRODUCTION

ULTRAPLAYERS GAME PTY LTD (hereinafter referred to as "we" or "ULTRAPLAYERS GAMES") takes the protection of personal data and privacy very seriously.


This privacy policy informs you about how we collect, share, and use your personal information, as well as how you can exercise your privacy rights. This privacy policy applies to the personal information we collect when you use our gaming products and services (referred to collectively as the "Services") or interact with us in other ways. WE ALWAYS PRIORITIZE THE PROTECTION OF CHILDREN'S AND MINORS' PRIVACY. THEREFORE, THE MINIMUM APPLICABLE AGE FOR OUR GAMING PRODUCTS AND SERVICES WILL BE SPECIFIED BY THE LAWS AND REGULATIONS OF YOUR COUNTRY OR REGION OF RESIDENCE. FOR EXAMPLE, IN CALIFORNIA, THE MINIMUM APPLICABLE AGE IS 13 YEARS OLD ACCORDING TO COPPA, WHILE IN AUSTRALIA, THE MINIMUM APPLICABLE AGE IS 18 YEARS OLD ACCORDING TO AUSTRALIAN FEDERAL LAW. WE WILL NOT KNOWINGLY COLLECT PERSONAL DATA FROM CHILDREN OR MINORS UNDER THIS AGE. INSOFAR AS CERTAIN COUNTRIES APPLY A HIGHER AGE OF CONSENT FOR THE COLLECTION OF PERSONAL DATA, WE REQUIRE PARENTAL CONSENT BEFORE PERSONAL DATA ASSOCIATED WITH IT COLLECTED. WE ENCOURAGE PARENTS TO INSTRUCT THEIR CHILDREN TO NEVER GIVE OUT PERSONAL INFORMATION WHEN ONLINE.


We may revise and/or update this privacy policy at any time due to evolving legal, technological, or business reasons and developments. If we make any significant changes, we will inform you by updating the date at the top of the notice. Depending on the specific modifications, we may also provide you with additional notice. We encourage you to review the privacy policy whenever you access our services to stay informed about our practices regarding personal information and to learn how you can protect your privacy. Your continued use of the services signifies your acceptance of the changes to this privacy policy.

1. WHAT DATA WE COLLECT AND PROCESS

(1) Data We Collect and Process

(i) Data you choose to give us (data collected through automated electronic interactions and application usage data.and/or game-related preferences)

(2)Data we collect automatically

(i) Data about game progressions and any use of ULTRAPLAYERS GAMES Game Products

(ii) Internet Protocol (“IP”) address

(iii) Data about your device, such as your device ID, device name, device type, operating system, advertising ID, MAC address, CPU, language, network type, operator and the type of browser

(iv) General location data (manually selected by you)

(v) Transaction information: including top-up and consumption records and other transaction-related information, used to protect the safety of users' virtual goods and provide customer service staff with information to support the handling of disputes when they arise. However, we do not and cannot obtain sensitive transaction information such as payment passwords

(vi) Nickname, email, login information, time zone settings, APPLE ID FA, game platform, game version, mobile and hardware identifiers, device event information, crash reports, subtitle settings, game score, game metrics, achievements, rankings, game time, feature usage, scores and progress, purchase status, timestamp, session time, status of sending challenges or gifts to other users, and platform number of friends.

(vii) Data received when logging in with a third-party platform account: nickname, username, friends list, email address, location information, language, device ID and purchase history.

(3)Data we get from our contractors

(i) Data to fight cheating (such as refund abuse)

(ii) Data from payment methods that help the ULTRAPLAYERS GAMES run on (such as to verify and confirm payment)

2.WHY DO WE COLLECT YOUR PERSONAL DATA

In order to ensure the proper functioning of the product and the effective provision of the Services.

The game and Services require the collection of necessary information for proper operation and functionality. In order to perform the contract, we process data necessary to

(i) Operate the Service

(ii) Verify and confirm payments

(iii) Send you Service-related communications

(iiii)Confirm identity of user and take anti-cheating measures

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

(i)Update and develop player profiles

(ii)Develop and improve the Service and player experience

(iii)Manage our relationship with you

(iv)Customize your Service experience

(v)Respond to your comments and questions and provide player support

(vi)Provide you ULTRAPLAYERS GAMES offers in the Service as well as in other websites and services, and by email

(vii)Send you related information, such as updates, security alerts, and support messages

3.WHO MAY ACCESS YOUR PERSONAL DATA

In addition to ULTRAPLAYERS GAMES and/or its affiliates, other parties may also access your personal data in the following situations. You acknowledge that you have foreseen and agreed to the occurrence of such disclosure when you provide your personal data.

(1)Competent Authorities

We may provide a certain portion of your personal data to judicial or administrative authorities as so requested. Besides, we may disclose a certain portion of your personal data within a strictly limited scope of recipients when we reasonably think it is necessary to protect us, our users or a portion of the public.

In addition to be required by applicable laws, we reserve the right to disclose your personal data in the cases if we, in our good faith, believe that disclosing such data is necessary to identify, contact, or bring legal action against you, if (a) you are violating any agreements between us, such as the Terms of Service and this Privacy Policy or otherwise damage us; (b) you are infringing third parties’ rights and interests (including but not limited to intellectual property rights); and/or (c) we believe that it is necessary to prevent fraud or other illegal activities.

(2)Third-Party Contractors

ULTRAPLAYERS GAMES works with a number of (if any) social media contractors, advertising serving contractors, analyzing contractors, payment contractors, fraud-detection contractors and other third-party contractors on or through our services. We do not sell your personal data and only share non-personally identifiable, aggregated, and public data with third parties.

Besides, such contractors may use cookies, web beacons, and/or other tracking technologies to collect or receive data about you and might claim controller rights over your personal data. For example, users purchasing products or services will be required to provide additional data to third party payment contractors. Such third-party payment contractors may collect, process, retain your data to process payments and resolve subsequent payment disputes and inquiries.

Please be aware that we cannot control the activities of such third parties, and we cannot guarantee that they adhere to the same privacy policy as we do. Since those contractors may access your data as data controller and operate under their own privacy policies, we strongly encourage you to check their privacy policies on their official websites and learn more about their data processing practices.


List of third parties:

Name of the SDKPurpose of personal data collecting and processingPrivacy policy
FacebookTo log in our services, create character profile and share your game experiencehttps://www.facebook.com/about/privacy/previous
To gain game revenue
To place advertisement
GoogleTo log in our services and payhttps://policies.google.com/privacy
To place advertisement
To gain game revenue
AppleTo log in our services, create character profile and payhttps://www.apple.com/legal/privacy/en-ww/
To log in our services
LINETo log in our services and create character profilehttps://line.me/en/terms/policy/
AIHelpTo contact with our customer servicehttps://aihelp.net/privacypolicy/
AppsflyerTo distinguish usershttps://www.appsflyer.com/legal/privacy-policy/
TwitterTo log in our service and share your gaming experiencehttps://twitter.com/en/privacy
TikTokTo share your gaming experiencehttps://www.tiktok.com/legal/privacy-policy
InstagramTo share your gaming experiencehttps://help.instagram.com/519522125107875
ThinkingDataTo share game behaviorhttps://docs.thinkingdata.cn/ta-manual/latest/installation/installation_menu/privacy.html#children-s-privacy
ironSourceTo place advertisementhttps://developers.is.com/ironsource-mobile/air/ironsource-mobile-privacy-policy/#step-1
FirebaseTo distinguish users and place advertisementhttps://firebase.google.com/policies/app-indexing#privacy_and_security
JPushTo push In-game messageshttps://www.jiguang.cn/license/privacy
YidunTo block spam ads, offensive comments, etc.https://dun.163.com/clause/privacy

4.DATA RETENTION

The user data we collected above is stored in Sydney, Australia.

We will only store your information as long as necessary to fulfill the purposes for which the information is collected and processed or — where the applicable law provides for a longer storage and retention period — for the storage and retention period required by law. After that your Personal Data will be deleted, blocked or anonymized, as provided by applicable law.

5.INTERNATIONAL DATA TRANSFERS

Our Service is global by nature and you are aware and agree that your anonymized personal information may be transferred to, stored in, and processed by affiliated companies, subcontractors and/or ULTRAPLAYERS GAMES partners, located in third countries/outside the country where you live or work. In order to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. Different countries may have different data protection laws than your own country, we will take steps according to applicable laws and regulations in your country to ensure that your personal information is adequately protected within the data process location in accordance with this Privacy Policy and applicable laws.

6.SECURITY OF YOUR PERSONAL INFORMATION

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. Our group companies have information security and access policies that limit access to our systems and technology. We also protect data through the use of technological protection measures such as encryption. Your personal information will remain subject to our technical and organizational controls and our policies and procedures (including this Privacy Policy).

Unfortunately, the internet is not completely secure. Although we will do our best to protect your personal information, any such transmission of your information is at your own risk. We will make every effort to protect your personal information to the maximum extent possible using the security solutions allowed by available technology and notify Users of a data breach pursuant to applicable laws.

7.YOUR RIGHTS

According to the applicable laws and regulations in the country or region where you live or work, you may have a right to access, rectify, erase, object, or restrict processing for all your personal data processed by ULTRAPLAYERS GAMES, as well as the right of data portability.Pertaining to the marketing or promotional communications, you may opt-out of receiving such communications in accordance with the instructions therein, such as email provided to us.

7.1 Right of Access.

You have the right to access your Personal Data that we hold about you, i.e., the right to require free of charge (i) information whether your Personal Data is retained, (ii) access to and/or (iii) duplicates of the Personal Data retained. You can use the right to access your Personal Data through the Privacy Dashboard. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.

7.2 Right to Rectification.

If we process your Personal Data, we shall endeavor to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can change the information you provided via the Privacy Dashboard.

7.3. Right to Erasure.

You have the right to obtain deletion of Personal Data concerning you if the reason why we could collect it (see section 2. above) does not exist anymore or if there is another legal ground for its deletion.

We will keep your data for as long as your account is active unless deletion in accordance with your request.

In the case you request to remove or delete your personal data, we will retain your data as long as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and/or enforce the agreements between us. Please note that the removal or deletion of any of your data may result in the termination of some of our applicable services.

Due to technical limitations, we cannot delete only part of your personal information. If you exercise the right to delete, we will delete all your personal information under the account, which cannot be recovered. We will delete your personal information without undue delay within one month of receipt of the request. For details, see [7.7 Right to Cancel Your Account]

7.4 Right to Object

When our processing of your Personal Data is based on legitimate interests according to this Privacy Policy, you have the right to object to this processing. If you object, we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing as described in applicable laws; in particular if the data is necessary for the establishment, exercise or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.

7.5 Right to restriction of processing of your Personal Data

You have the right to obtain restriction of processing of your Personal Data under the conditions set out in applicable laws.

7.6 Right to Personal Data portability

You have the right to receive your Personal Data in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller under the conditions set out in applicable laws. ULTRAPLAYERS GAMES makes your Personal Data available in structured HTML format through the Privacy Dashboard as described above.

7.7 Right to Cancel Your Account

Due to the particularity of game products, the game account contains your game experience, game level, game virtual items, etc. In order to avoid malicious logout caused by the theft of your game account, we provide you with a way to cancel your account. If you meet and agree with the terms of the condition to cancel your account and the relevant laws and regulations.

AFTER YOUR ACCOUNT IS CANCELLED, WE WILL STOP PROVIDING YOU WITH ALL OR PART OF OUR SERVICES, AND WILL DELETE OR ANONYMIZE YOUR PERSONAL INFORMATION ACCORDING TO YOUR REQUEST, UNLESS OTHERWISE PROVIDED BY LAWS AND REGULATIONS. ONCE THE RELEVANT INFORMATION IS DELETED OR THE ACCOUNT IS CANCELLED, IT CANNOT BE RECOVERED, PLEASE OPERATE WITH CAUTION.

To exercise any of these rights, please contact us. We will respond to such requests without undue delay and generally within 15 Days. We may ask that you provide further information or complete a form in connection with a request. We will work with third parties to which we have transferred your personal information as appropriate to fulfill your request. We may not be able to fulfill requests that would interfere with rights of others (e.g., where providing personal information would reveal information about another person) or our rights (e.g., where we have an independent basis for processing, or the information includes our trade secrets or intellectual property).

* If there are special provisions provided by applicable laws (including but not limited to PDPA, Electronic Information Law, etc.) and regulations in the country where you live or work, we will process your personal data in accordance with local applicable laws.

8.CONTACT AND COMPLAINTS

If you have questions or wish to make a complaint about how we process your personal information, please contact us at hello@ultraplayers.com.au. We will endeavor to deal with your request as soon as possible.

9 Changes

If we make any material changes to this policy, we will post the updated policy here and notify our users.

Your use of the Services after ULTRAPLAYERS GAMES changed this Privacy Policy shall signify that you agree with these changes unless there are significant changes regarding your rights, in which case we will notify you in advance and acquire your consent . If you do not accept changes made to this Privacy Policy, please refrain from using the Services.



ACCOUNT CANCELLATION AGREEMENT

[update]1/12/2023

Before you officially start the next account cancellation process, please read, fully understand and agree to this Agreement (hereinafter referred to as "this Agreement"), especially the bold terms. When you click the next step, it is deemed that you have agreed to and abide by the entire content of this agreement.


YOU SHALL HAVE THE CIVIL CAPACITY REQUIRED BY YOUR ISSUING REGION OR YOUR ISSUING REGION IN ACCORDANCE WITH THE CONDUCT OF YOUR SIGNING THIS AGREEMENT. IF YOU DO NOT HAVE THE APPROPRIATE CAPACITY FOR CIVIL CONDUCT, PLEASE READ AND ACT ACCORDINGLY IN THE COMPANY OF YOUR GUARDIAN, AND MAKE SURE THAT THE GUARDIAN AGREES WITH ALL YOUR ACTIONS. IN THIS CASE, YOU AND YOUR GUARDIAN SHALL BEAR ANY AND ALL CONSEQUENCES ARISING THEREFROM IN ACCORDANCE WITH THE RELEVANT PROVISIONS OF THE LAW.


In order to ensure the smooth completion of the logout, please do not use this account to log in the products and services associated with the account during the processing of the account cancellation application stipulated in this agreement, otherwise you will be deemed to have revoked the account logout.


1. Consequences of Cancellation of the Account

You understand and agree that any and all consequences that may arise after the cancellation of your account will be borne by you, including but not limited to:

1.1. AFTER THE ACCOUNT IS CANCELLED, YOU WILL NO LONGER BE ABLE TO LOG IN/USE ANY PRODUCTS AND SERVICES ASSOCIATED WITH THIS ACCOUNT, NOR RETRIEVE ANY CONTENT AND INFORMATION ADDED OR BOUND THROUGH THIS ACCOUNT, AND YOU WILL NO LONGER BE ABLE TO REGISTER WITH THE SAME REGISTRATION INFORMATION (MOBILE PHONE NUMBER, THIRD-PARTY ACCOUNT, ETC.) WITHIN 15 DAYS AFTER THE ACCOUNT IS CANCELLED. 15 DAYS LATER AFTER YOUR ACCOUNT IS CANCELLED, IT CANNOT BE RECOVERED. EVEN IF YOU APPLY FOR REGISTRATION WITH THE SAME REGISTRATION INFORMATION (MOBILE PHONE NUMBER, THIRD-PARTY ACCOUNT, ETC.), THE ACCOUNT AT THIS TIME WILL BE DEEMED AS A NEW REGISTRATION BY DEFAULT. we kindly remind you to back up the content and information that need to be backed up before applying for cancellation.

1.2. Except as otherwise provided by laws and regulations of your country/region or this Agreement, after the account is canceled, all content, information, data and records under all products and services you log in and use through the account will be deleted or anonymized. You will not be able to retrieve the above-mentioned content, information, data and records, nor will you have the right to ask us to do so. Such content, information, data or records include but are not limited to: (1) your personal information under the account, including mobile phone number, password protection and other personal information; (2) the company's related products / services you have used under this account, including but not limited to game characters, virtual props, avatars, nicknames, achievements, recharge and consumption records, geographic location, chat records, etc.; and (3) all other contents, information, data and records under the account.

1.3. Please be aware that if the account is canceled, all income / rights and interests under the account will be cleared, except as otherwise provided by laws and regulations of your country/region. Accordingly, we would like to remind you that before you cancel this account, please properly deal with your game revenue or make sure that the relevant game revenue has been settled. Once you cancel this account, if there is still game revenue under this account (including the game revenue generated during the use of this game and possibly generated in the future), you are deemed to have voluntarily waived the game income / rights and interests, and we have the right to remove all game revenue / rights under this account, and any and all consequences arising therefrom shall be borne by you. You understand and agree to waive the income / rights generated but not yet consumed during the use of the relevant products and services under this account and the expected benefits / rights that may be generated in the future by canceling your account, you agree that we will not be required to restore or compensate for such benefits / rights, including but not limited to:

(1)game membership rights and interests, grades. All data related to the growth and upgrading of game characters (including, but not limited to, experience, honor, reputation, titles, etc.);
(2)virtual items such as virtual currencies and virtual props that have not yet been used in online games (such as card coupons, gold coins, diamonds, props, etc.)
(3)purchased services that have not yet expired;
(4)revenue from other games that have been generated but not consumed or expected game revenue in the future, etc.;
(5)future income / rights and interests of your published content under this account; and
(6)any other rights and interests that have been generated but not yet consumed under this account or expected benefits that may arise in the future.

1.4. Upon cancellation of this account, the user agreement you signed with us relating to the game will be terminated (except for those that have been agreed to continue to take effect). However, the termination of these agreements does not affect your liability for using the game service before the account is canceled. You are still responsible for the use of this game service before the cancellation of your account, including, but not limited to, liability for breach of contract, liability for damages and performance obligations.

1.5. Other (possible) consequences arising from account cancellation.

2.Requirements for cancellation.

Before you apply / continue to apply for cancellation from us, in order to protect your account security and related rights and interests, you need to check and ensure and promise that the account you apply for cancellation has met the following conditions at the same time, including, but not limited to:

2.1. The account is legally owned and logged in by you, and complies with the user agreement and the relevant rules and regulations on the account.

2.2. The account is in a safe state:

(1)the account is in normal use and is not in the period of illegal handling (meaning that the account is blocked and other measures taken for violating game-related agreements and rules). And there is no risk of being stolen or blocked;

(2)there are no outstanding complaints or reports during the period of applying for cancellation;

(3)the account is not illegally checked or restricted during the period of applying for cancellation; and

(4) the account has no abnormal login record and no other security risks in the last month.

2.3. There are no assets (or negative equity) in the account, and the game income has been settled or properly disposed of, including but not limited to coupons, diamonds, gold coins, props, experience cards, members' rights and interests and other game income. Please handle your game revenue properly.

2.4. There are no outstanding orders in this account: including, but not limited to, orders related to virtual currencies, virtual props and peripheral goods of online games based on this account. If the account has enabled the "Auto Renewal / Auto subscription" function,PLEASE MAKE SURE THAT YOU HAVE CANCELED THE "AUTO RENEWAL / AUTOMATIC SUBSCRIPTION".

2.5. There are no unresolved disputes in the account and its contents, including but not limited to complaints and reports, investigation by issuing local authorities, arbitration, litigation and other disputes.

2.6. Other conditions that should be met.

You can try to solve the above problems by yourself. If you can't handle it or have any doubts during the process, you can contact our company's customer service at hello@ultraplayers.com.au for assistance.

3. How to cancel the account

3.1. You are required to log out on the relevant function settings page in the game in accordance with our official logout procedures and operating guidelines.

3.2. You have agreed to all the contents of this Agreement; at the same time, you have checked and confirmed that all the conditions necessary for cancellation under Article 2 of this Agreement have been met.

3.3. After you have completed paragraph 2 of Article 3 above, in order to further protect your relevant legitimate rights and interests, we have the right to verify whether you meet some or all of the cancellation conditions stipulated in Article 2 of this Agreement as appropriate. In order to protect your account security and property rights and interests, we have the right to authenticate the cancellation application to determine that you are the authorized user of the account. If, after a comprehensive judgment, we find that the account does not meet the requirements for cancellation, or if the authentication fails, your logout may fail, you can follow our guidelines or contact customer service for assistance. Even if we judge that you meet the conditions for cancellation, it is based on your promise (that is, your own commitment to ensure that your account meets the above conditions for cancellation). It is still your own responsibility for ensuring that your account meets the above conditions for cancellation, and we do not bear the corresponding legal liability.

4. Miscellaneous

4.1. This Agreement is an integral part of TERMS OF USE and applies to all products and services of ULTRAPLAYERS GAMES. Matters not covered in this Agreement shall apply to the TERMS OF USE. At the same time, you acknowledge and agree that even if your account of the game is canceled, it will not reduce or relieve you of your (possible) liability under relevant laws and regulations, relevant agreements, rules, etc.

4.2. If there are any problems you can't handle during the account cancellation process or if you have any doubts in the process, please feel free to contact our customer service at hello@ultraplayers.com.au for assistance